SHIPPING POLICY
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SHIPPING POLICY
At 5:05, we offer both on-hand and pre-order items. Please review the product description before purchasing to determine whether an item is ready to ship or available for pre-order.
ORDER PROCESSING
All on-hand, ready-to-ship orders are processed and shipped within 24–48 hours of purchase, excluding weekends and holidays.
Pre-order items are subject to the processing timeframe listed in the individual product description. If your order contains both on-hand and pre-order items, your order may ship together once all items are available.
BILLING & SHIPPING VERIFICATION
For the protection of our customers and 5:05, we require the billing and shipping addresses to match.
If you have recently moved or have another valid reason for the addresses not matching, we may contact you via email and request identity or purchase verification before your order is processed.
If the requested verification is not completed within 48 hours, your order will be canceled and the funds will be refunded to the original payment method.
This policy is in place to help protect our customers and 5:05 against unauthorized purchases and fraudulent transactions.
UNITED STATES SHIPPING
USPS First-Class/Ground Shipping: Approximately 7–14 business days
USPS Priority Mail: Approximately 5–7 business days
Shipping estimates begin after your order has been processed and transferred to the shipping carrier. Delivery times are estimates and are not guaranteed by 5:05.
INTERNATIONAL SHIPPING
Canada
Standard International Shipping: Approximately 10–21 business days
Priority International Shipping: Approximately 6–10 business days
Shipping to additional countries may also be available at checkout.
International delivery times may vary due to customs processing and other circumstances outside of our control.
SHIPPING CARRIER
5:05 primarily uses USPS to ship orders.
Once your package has been accepted and scanned by the shipping carrier, it is in the carrier's possession. 5:05 is not responsible for carrier delays or circumstances that occur while a package is in transit.
We strongly recommend selecting an insured shipping option when available. Shipping insurance may provide additional protection in the event that a package is lost or damaged during transit.
Please note that some standard shipping services may not include insurance.
LOST, STOLEN OR DELIVERED PACKAGES
5:05 is not responsible for packages that are lost or stolen after being marked as delivered to the shipping address provided at checkout.
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly to begin an investigation.
Upon request, 5:05 can provide available order information, including the shipping address provided at checkout, tracking number, carrier information and confirmed delivery details.
Please double-check your shipping information before completing your purchase. 5:05 is not responsible for orders shipped to an incorrect address entered by the customer.
INTERNATIONAL ORDERS & CUSTOMS
International orders are shipped using the shipping service selected at checkout.
Please be aware that customs processing times vary by country. 5:05 has no control over how long a package may be held by customs and cannot guarantee international delivery dates.
Customers are responsible for any applicable customs duties, taxes, import fees or other charges required by their country.
All customs documentation will accurately reflect the merchandise and value of the order. 5:05 will not mark merchandise as a “gift” or provide inaccurate values to avoid customs duties or taxes.
ORDER TRACKING
Once your order has shipped and tracking information becomes available, your tracking number will be provided using the contact information associated with your order.
Please allow time for the shipping carrier's system to update after receiving your tracking information.
Thank you for shopping with 5:05. ♡