REFUND POLICY
RETURNS & EXCHANGES POLICY
At 5:05, we want you to be completely satisfied with your purchase. Please carefully review each product description and confirm your size, color, style, and quantity before completing your order.
ALL SALES ARE FINAL
Due to the nature of our products and inventory:
ALL SALES ARE FINAL.
NO RETURNS.
NO EXCHANGES.
Please make sure all selections are correct before submitting your order.
ORDER ISSUES
If an error was made on our behalf, we will gladly work to make it right. This includes:
-
Receiving the wrong item
-
Receiving the wrong size or color from what was ordered
-
Receiving a damaged or defective item
You must contact 5:05 within 48 hours of delivery to report an issue.
Please email SALES@WEAR505.COM with your order number, a brief description of the issue, and clear photos of the item(s).
Once your request has been reviewed and approved, we will provide instructions regarding the return of the incorrect or damaged item and the replacement process.
Please do not return any merchandise without receiving approval and return instructions from 5:05 first.
Items that have been worn, washed, altered, stained, damaged after delivery, or had tags removed may not be eligible for replacement.
QUESTIONS?
For additional assistance regarding your order, please contact:
Thank you for shopping with 5:05. ♡